Job Title: Team Manager, Mortgage Advice (Second Charge)
Company: Evolution Money
Location: Manchester City Centre
Job Type: Full-time
Basic Salary: £48,364, plus bonus
About Us:
Evolution Money is a Certified B Corp with a social purpose. At Evolution Money, our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners. We are committed to empowering individuals and fostering long-term financial well-being. Through innovative and purpose-driven approaches, we aim to challenge traditional norms and create a pathway for those who might be overlooked by conventional financial institutions.
The Role:
Reporting to the Senior Operations Manager, as our Team Manager you’ll provide effective supervision for a team of Mortgage Advisors. You’ll ensure that all customers receive the most appropriate financial solution which meets or exceeds company and regulatory requirements. We’re seeking a skilled, sales focused, Lending Team Manager to ensure we meet our strategic goals, while acting in our customers best interests.
Key Responsibilities:
- Supporting, motivating, and managing a team of up to 10 telephone-based Mortgage Advisors/ Mortgage Support Advisors.
- Coaching and Developing team members.
- Taking ownership of team performance in line with company objectives
- Ensuring all team members are providing good customer outcomes in line with consumer duty.
- Acting as a point of reference for escalated queries
- Utilising in depth procedural knowledge to ensure team compliance
- Management of dialler campaigns
- Daily/weekly reporting on performance of team and campaigns.
Qualifications (Minimum):
- A minimum of 4 years Team Manager experience in a similar role
- Full CeMAP qualification
- A minimum of 12 months experience within an FCA regulated / financial services environment
Qualifications (Additional):
- A performance and target driven focus
- Excellent customer service skills
- A passion for sharing knowledge and motivating others
- Excellent communication skills and the ability to build effective working relationships at all levels
- A professional, self-motivated, and pro-active approach.
- Experience of advised sales preferred
- Experience of leading a telephone-based loan or mortgage sales or brokerage team at Manager level (sales of similar regulated financial products considered), advantageous but not essential.
Here’s what you’ll get back:
- Up to 25 days’ annual leave + Bank Holidays
- Your birthday off, every year!
- A healthcare cash plan
- A contributory pensions scheme, matched up to 5%
- Long Service Awards
- Cycle to work scheme
- Life Assurance
Company Culture:
Join us on our journey to redefine financial inclusivity. As we continue to evolve, so do the possibilities for those we serve. Our goal is not just to provide loans but to architect a future where financial empowerment is a reality for everyone. At Evolution Money, we value creativity, innovation, and a collaborative spirit. Our team is dedicated to delivering exceptional results and creating a positive impact in the financial services industry. We believe in fostering a work environment that encourages growth, learning, and teamwork.
We are committed to encouraging equality, diversity and inclusion and aim to create a working environment where every employee is respected.
We will provide fairness, and respect to all our prospective employees, and all hiring decisions are based on merit.
We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately disadvantage protected groups, and which are not justified by the demands of the role.
Everyone is welcome at Evolution Money! We are proud in creating an inclusive and diverse culture in our Evo Team community. We want to ensure that you feel comfortable and can give your best throughout the recruitment process. We encourage applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require. Please get in touch with us at any stage of recruitment to discuss it: evohr@evolutionmoney.co.uk
If you need any support with completing this application, please contact evohr@evolutionmoney.co.uk and we will be happy to assist.
As a part of the Disability Confident Scheme, we offer interview to anyone with disability who meets the minimum criteria for the role.